🚚 Delivery Policy — ECTO PAY

Company: ECTO PAY (PRIVATE) LIMITED Brand: ECTOPAY

  • Delivery Timeline: Orders will typically be delivered within 2–5 business days. Remote locations may require additional time.

  • Delivery Charges: Free delivery for orders above LKR 25000/-. A standard shipping fee of LKR 400/- applies for orders below this amount.

  • Order Tracking: Each order comes with a unique tracking link. Customers can monitor their shipment status in real-time.

  • Logistics Partners: We work with trusted logistics providers such as BlueDart, DTDC, and others to ensure reliable delivery.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 24 hours of delivery for resolution.

🔁 Return & Refund Policy — ECTO PAY

  • Return Window: Items can be returned within 7 days of receipt. Requests beyond this period will not be accepted.

  • Eligible Returns: Only items that are incorrect, damaged, or significantly differ from the product description are eligible.

  • Refund Process: Once the returned item is received and verified, your refund will be processed within 3–5 business days.

  • Packaging Requirements: Returned items must be in their original packaging and include all labels and tags.

  • Non-Returnable Items: Perishable goods, items marked “Final Sale,” or those customized to customer specifications are not eligible for return.

  • Customer Support: For assistance, contact us at info@ectopay.com or call +94 78 3 111 222.